Research & Discovery

I led usability work for a SharePoint pilot, rebuilt a content-heavy team's portal, and documented a path other teams could use to migrate.

I researched NerdWallet's personal loan prequalification flow through moderated sessions and a 100-person preference test. About 65% of applicants received no offers.

I joined Rosetta for the final three days of a Charles Schwab pitch and sketched how its Smart Square concept would work across the site.